Returns & Refunds

We want you to love every item you order from Festive Finds. If something isn't quite right, here's what to do.

**14-Day Return Window**

You have **14 days from the date of delivery** to return an item for a refund. To be eligible, items must be:

- Unused and in their original condition
- In their original packaging (where applicable)
- Returned with all tags and accessories

**How to start a return**

Simply email us at **[your email address]** with your order number and a brief description of the issue. We'll provide you with the return address and any instructions you need.

**Return Shipping**

Please note that **customers are responsible for return shipping costs**. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

**Refunds**

Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. Refunds will be issued to your original payment method.

**Christmas Delivery — Our Promise to You**

We know how stressful it can be when a Christmas gift doesn't arrive on time. If you placed your order **before December 15th** and it has not arrived by **December 24th**, please contact us. We'll offer you a **partial refund** as a gesture of goodwill — because the last thing we want is for your Christmas to be anything less than wonderful.

**Exclusions**

Unfortunately, we cannot accept returns on personalised or custom-made items unless they arrive faulty or damaged. This does not affect your statutory rights.

If you have any questions at all, please don't hesitate to reach out. We're here to help.